Senior Enterprise Deployment Lead (Remote)

Operations; Charlotte (NC); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Job summary

Dialpad in Charlotte, NC is seeking a Sr. Project Manager to own end-to-end deployment for Enterprise customers, guiding with Deployment Methodology, managing scope, timelines, risks, and cross-functional stakeholders.

You will act as trusted advisor and SME to ensure successful outcomes. With SaaS deployments and a focus on long-term success, you will collaborate with Solution Architects and teams such as Customer Success, Support, Product, Sales, and other stakeholders to deliver value and

Qualifications

• Bachelor's degree or equivalent practical experience working with SaaS products and implementations.
• 8+ years of Project Management experience, preferably within VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaS.
• Demonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizations.
• Proven ability to manage multiple concurrent customer projects while maintaining strong project governance, documentation, and attention to detail.
• Strong project management discipline, including managing scope, timelines, milestones, risks, dependencies, project hours, and deliverables.
• Ability to lead executive-level customer conversations, drive accountability, and confidently navigate challenging project situations.
• Strong escalation, risk, and change management skills, with the ability to develop and communicate clear solutions and mitigation plans.
• Experience working with Smartsheet or similar project management and tracking platforms.
• Experience with Microsoft 365, Google Workspace, Salesforce, Jira, and other cloud-based business platforms.
• Strong cross-functional collaboration skills, with experience partnering across Customer Success, Support, Product, Sales, and other teams.
• Experience consulting with C-level executives and senior leadership to communicate implementation status, risks, issues, solutions, and tradeoffs.
• PMP, PMI, or similar project management certification is a plus.

Responsibilities

• Master Dialpad's deployment methodology, products, and tools to successfully lead complex Enterprise implementations.
• Own end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities.
• Develop and manage project plans, timelines, milestones, dependencies, risks, and customer deliverables across multiple simultaneous implementations.
• Use cloud-based project management tools to track project progress, maintain project health, and provide clear visibility to customers and internal stakeholders.
• Lead customer project meetings, establish clear expectations and accountability, and proactively identify and resolve risks or blockers.
• Deliver administrator training, coordinate integrations and device provisioning, and partner with technical teams to troubleshoot complex implementation issues.
• Partner closely with Dialpad Solution Architects as a unified deployment team focused on successful project delivery and customer outcomes.
• Collaborate cross-functional with Customer Success, Account Management, Support, Product, and other key stakeholders throughout the customer journey.
• Manage escalations and project changes effectively, communicating risks, solutions, tradeoffs, and recommended paths forward to customer executives and internal leadership.
• Ensure customers are successfully transitioned from implementation into ongoing adoption and long-term success with Dialpad.

Skills

Project management

Executive communication

Cross-functional collaboration

Risk management

SaaS deployments

Education

Bachelor's degree or equivalent practical experience

Tools

Smartsheet

Microsoft 365

Google Workspace

Salesforce

Jira

Job description

Dialpad in Charlotte, NC is seeking a Sr. Project Manager to own end-to-end deployment for Enterprise customers, guiding with Deployment Methodology, managing scope, timelines, risks, and cross-functional stakeholders.

You will act as trusted advisor and SME to ensure successful outcomes. With SaaS deployments and a focus on long-term success, you will collaborate with Solution Architects and teams such as Customer Success, Support, Product, Sales, and other stakeholders to deliver value and