Senior Project Manager

Dialpad; Denver (CO); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Company stock options

100% paid medical, dental, and vision

Continued education stipend

Cell phone, home internet, and gym

Catered lunches, snacks & drinks

Work from home opportunities

Job summary

Dialpad is seeking a Sr. Project Manager to own end-to-end deployment for Enterprise customers, guiding complex implementations from kickoff through launch and adoption. You will manage scope, timelines, risks, dependencies, and cross-functional stakeholders to ensure successful outcomes.

You will partner with customers and internal teams, leveraging Dialpad’s deployment methodology to drive rigor and long-term success with our SaaS platform. This role reports to the Sr.

Qualifications

• Bachelor's degree or equivalent practical experience with SaaS products.
• Experience consulting with C-level executives and senior leadership to communicate implementation status, risks, issues, solutions, and tradeoffs.
• Led complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizations.
• Strong project management discipline, including scope, timelines, milestones, risks, dependencies, hours, and deliverables.
• PMP or PMI certification is a plus.
• 8+ years of Project Management experience in VoIP, UCaaS, CCaaS, or Enterprise SaaS.

Responsibilities

• Own end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities.
• Develop and manage project plans, timelines, milestones, dependencies, risks, and deliverables across multiple simultaneous implementations.
• Lead customer project meetings, establish clear expectations and accountability, and proactively identify and resolve risks or blockers.
• Deliver administrator training, coordinate integrations and device provisioning, and partner with technical teams to troubleshoot complex implementation issues.
• Partner with Dialpad Solution Architects as a unified deployment team focused on successful project delivery and customer outcomes.
• Collaborate cross-functionally with Customer Success, Account Management, Support, Product, and other key stakeholders throughout the customer journey.
• Manage escalations and project changes effectively, communicating risks and tradeoffs to customer executives and internal leadership.
• Ensure customers are successfully transitioned from implementation into ongoing adoption and long-term success with Dialpad.

Skills

Project management

C-level stakeholder comms

Cross-functional leadership

SaaS deployments

Education

Bachelor's degree or equivalent practical experience

PMP certification (or PMI equivalent)

Tools

Smartsheet

Microsoft 365

Google Workspace

Salesforce

Jira

Job description

• As a Sr. Project Manager, you will own the end-to-end deployment process for Enterprise customers, leading complex implementations from kickoff through successful launch and adoption
• Throughout each engagement, you will guide customers through the Dialpad Deployment Methodology, managing project scope, timelines, risks, dependencies, and cross-functional stakeholders
• You will serve as a trusted advisor and subject matter expert, partnering closely with customers and internal teams to navigate complex requirements, drive accountability, and deliver successful business outcomes
• With a strong understanding of SaaS implementations and customer environments, you will ensure each deployment is executed with rigor and sets our customers up for long-term success with Dialpad
• This position reports to our Sr. Manager, Professional Services, and will have the opportunity to be based in our Denver, CO office
• Master Dialpad’s deployment methodology, products, and tools to successfully lead complex Enterprise implementations
• Own end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities
• Develop and manage project plans, timelines, milestones, dependencies, risks, and customer deliverables across multiple simultaneous implementations
• Use cloud-based project management tools to track project progress, maintain project health, and provide clear visibility to customers and internal stakeholders
• Lead customer project meetings, establish clear expectations and accountability, and proactively identify and resolve risks or blockers
• Deliver administrator training, coordinate integrations and device provisioning, and partner with technical teams to troubleshoot complex implementation issues
• Partner closely with Dialpad Solution Architects as a unified deployment team focused on successful project delivery and customer outcomes
• Collaborate cross-functionally with Customer Success, Account Management, Support, Product, and other key stakeholders throughout the customer journey
• Manage escalations and project changes effectively, communicating risks, solutions, tradeoffs, and recommended paths forward to customer executives and internal leadership
• Ensure customers are successfully transitioned from implementation into ongoing adoption and long-term success with Dialpad

Benefits

• Company stock options
• 100% paid medical, dental, and vision plan
• Continued education stipend
• Cell phone, home internet, and gym membership stipend
• Catered lunches, free snacks & drinks
• Work from home opportunities

Ability to lead executive-level customer conversations, drive accountability, and confidently navigate challenging project situationsBachelor's degree or equivalent practical experience working with SaaS products and implementationsExperience consulting with C-level executives and senior leadership to communicate implementation status, risks, issues, solutions, and tradeoffsDemonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizationsStrong project management discipline, including managing scope, timelines, milestones, risks, dependencies, project hours, and deliverablesPMP, PMI, or similar project management certification is a plusStrong escalation, risk, and change management skills, with the ability to develop and communicate clear solutions and mitigation plans8+ years of Project Management experience, preferably within VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaSExperience working with Smartsheet or similar project management and tracking platformsProven ability to manage multiple concurrent customer projects while maintaining strong project governance, documentation, and attention to detailExperience with Microsoft 365, Google Workspace, Salesforce, Jira, and other cloud-based business platformsStrong cross-functional collaboration skills, with experience partnering across Customer Success, Support, Product, Sales, and other teams