Senior Enterprise CXM: Strategic Advisor to Global Accounts

NAVEX Global, Inc.; Portland (OR); Hybrid; USD 104,000 - 127,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX Global, Inc. is seeking an Enterprise Senior Customer Experience Manager (CXM) to deliver highly personalized and strategic experiences for our enterprise customers.

This role manages a focused portfolio and ensures customers realize measurable value from NAVEX solutions. As a trusted advisor to executives, you will strengthen relationships, drive product adoption, and support long-term partnership success.

Qualifications

• 8+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership.

Responsibilities

• Own the experience for a portfolio of strategic enterprise customers, ensuring engagement and value realization.
• Build trusted advisor relationships with executive stakeholders.
• Guide customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Coordinate across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions for alignment, risk mitigation, and growth.
• Capture voice-of-the-customer insights to influence product roadmap and improvements.
• Monitor customer health indicators including adoption, engagement, satisfaction, and outcomes.
• Drive references, case studies, advisory boards, and industry speaking opportunities.
• Proactively engage using insights to anticipate needs and address risks early.

Skills

Customer Success

Account Management

SaaS Leadership

Data-driven CX

Customer health analytics

Executive communication

Cross-functional influence

AI readiness

Job description

NAVEX Global, Inc. is seeking an Enterprise Senior Customer Experience Manager (CXM) to deliver highly personalized and strategic experiences for our enterprise customers.

This role manages a focused portfolio and ensures customers realize measurable value from NAVEX solutions. As a trusted advisor to executives, you will strengthen relationships, drive product adoption, and support long-term partnership success.