Enterprise CX Manager: Strategic Advisor to Executives

NAVEX Global, Inc.; Charlotte, Houston, Portland (NC, TX, OR); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX Global, Inc. is seeking an Enterprise Customer Experience Manager (CXM) to deliver a highly personalized experience for our top enterprise customers. You will own a portfolio, serve as trusted advisor to executives, and drive adoption, risk mitigation, and long-term partnership success.

The role partners with cross-functional teams to execute NAVEX’s lifecycle value framework and deliver a consistent, value-driven customer experience in a hybrid work setting.

Qualifications

• 5+ years in Customer Success, CX, or SaaS post-sales leadership.
• Proven ability to improve retention, expansion and global CX performance.
• Expertise in data-driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross-functional influence.

Responsibilities

• Own the experience for a portfolio of enterprise customers with measurable value.
• Build trusted advisor relationships with executive stakeholders.
• Guide customers through onboarding, adoption, optimization, renewal and expansion.
• Coordinate across sales, product, services, support and leadership teams.
• Lead account strategy discussions for engagement plans and growth.
• Capture customer voice insights to influence product roadmap and ops.
• Monitor health indicators like adoption, engagement and outcomes.
• Identify opportunities for advocacy and references.
• Drive proactive engagement using customer insights and lifecycle analytics.

Skills

Customer Success

SaaS Post-Sales

Executive Communication

Cross-functional Influence

Data-driven CX

Education

Bachelor's degree

Tools

CRM systems

BI / Analytics tools

Job description

NAVEX Global, Inc. is seeking an Enterprise Customer Experience Manager (CXM) to deliver a highly personalized experience for our top enterprise customers. You will own a portfolio, serve as trusted advisor to executives, and drive adoption, risk mitigation, and long-term partnership success.

The role partners with cross-functional teams to execute NAVEX’s lifecycle value framework and deliver a consistent, value-driven customer experience in a hybrid work setting.