Enterprise Customer Experience Lead & Trusted Advisor

NAVEX; Happy Valley (OR); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized, strategic experiences for our most important enterprise customers. You will manage a focused portfolio and ensure customers achieve measurable value from NAVEX solutions.

As a trusted advisor to executive stakeholders, you will partner with cross-functional teams to drive adoption, renewal, and expansion while guiding the complete lifecycle from onboarding to expansion readiness.

Qualifications

• 5+ years in Customer Success, CX, Account Management, or SaaS post-sales leadership.

Responsibilities

• Own the experience for a portfolio of enterprise customers with consistent engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide enterprise customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Serve as the central point of coordination across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions to align engagement plans, mitigate risk, and identify growth opportunities.
• Capture and communicate voice of the customer to influence product roadmap and operations.
• Monitor customer health indicators including adoption, engagement, satisfaction, and outcomes.
• Identify opportunities to strengthen advocacy through references and advisory boards.
• Drive proactive engagement using customer insights and lifecycle analytics to address risks early.

Skills

Customer Success

Account Management

SaaS leadership

Data analytics

Executive communication

Cross-functional influence

AI readiness

Job description

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized, strategic experiences for our most important enterprise customers. You will manage a focused portfolio and ensure customers achieve measurable value from NAVEX solutions.

As a trusted advisor to executive stakeholders, you will partner with cross-functional teams to drive adoption, renewal, and expansion while guiding the complete lifecycle from onboarding to expansion readiness.