Mid-Market CX Leader: Trusted Advisor & Growth Driver

NAVEX Global, Inc.; Houston (TX); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

NAVEX Global, Inc. is seeking a Mid-Market Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for mid-market customers.

You will own the customer journey, build executive relationships, and drive adoption, renewal, and expansion across a focused portfolio. You will partner with cross-functional teams to implement NAVEX’s lifecycle value framework and deliver a consistent, value-driven customer experience.

Qualifications

• Proven ability to improve retention, expansion, and global CX performance.
• Culture agility: comfortable in a fast-paced, candid environment that values innovation and follow-through.

Responsibilities

• Own the experience for a portfolio of mid-market customers with consistent engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide mid-market customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Coordinate across sales, product, services, support and leadership teams.

Skills

Retention

Expansion

CX performance

Culture agility

Job description

NAVEX Global, Inc. is seeking a Mid-Market Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for mid-market customers.

You will own the customer journey, build executive relationships, and drive adoption, renewal, and expansion across a focused portfolio. You will partner with cross-functional teams to implement NAVEX’s lifecycle value framework and deliver a consistent, value-driven customer experience.