Enterprise CXM: Trusted Advisor for Strategic Growth

NAVEX Global, Inc.; North Carolina; Hybrid; USD 115,000 - 132,000; Full time

Job summary

NAVEX Global, Inc. is seeking an Enterprise Senior Customer Experience Manager (CXM) to deliver highly personalized, strategic experiences for our top enterprise customers.

You will manage a focused portfolio, serve as a trusted advisor to executives, and partner with cross‑functional teams to ensure measurable value. In this hybrid role, you’ll shepherd the full lifecycle from onboarding to renewal, monitor health metrics, influence product roadmaps, and develop customer references and advisory

Qualifications

• 8+ years in Customer Success, CX, or SaaS post-sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data-driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross-functional influence skills.

Responsibilities

• Own the experience for a portfolio of strategic enterprise customers, ensuring engagement and value realization.
• Build trusted advisor relationships with executive and senior stakeholders.
• Guide enterprise customers through onboarding, adoption, optimization, renewal and expansion readiness.
• Serve as the central point of coordination across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions to align engagement plans and growth opportunities.
• Capture and communicate voice-of-the-customer insights to influence product roadmaps.
• Monitor customer health indicators including adoption, engagement, and business outcomes.
• Identify opportunities to strengthen customer advocacy through references and advisory boards.
• Drive proactive engagement using insights and lifecycle analytics to address risks early.

Skills

Customer Success

Executive communication

Lifecycle analytics

Cross-functional influence

Culture agility

AI readiness

Performance-driven

Job description

NAVEX Global, Inc. is seeking an Enterprise Senior Customer Experience Manager (CXM) to deliver highly personalized, strategic experiences for our top enterprise customers.

You will manage a focused portfolio, serve as a trusted advisor to executives, and partner with cross‑functional teams to ensure measurable value. In this hybrid role, you’ll shepherd the full lifecycle from onboarding to renewal, monitor health metrics, influence product roadmaps, and develop customer references and advisory