Enterprise CXM: Trusted Advisor for Value & Growth

NAVEX; Charlotte (NC); Hybrid; USD 81,000 - 99,000; Full time

Job summary

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver a highly personalized and strategic experience for our most important enterprise customers. You’ll manage a focused portfolio and ensure customers achieve measurable value from NAVEX solutions.

As a trusted advisor to executive stakeholders, you will expand relationships, drive product adoption, and coordinate with sales, product, services, and support to secure long-term partnership success.

Qualifications

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership.
• Track record improving retention, expansion, and global CX performance.
• Expertise in data-driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross-functional influence.
• Comfort in fast-paced, candid environment that values innovation and follow-through.
• Willingness to use AI and emerging technologies to improve outcomes.

Responsibilities

• Own the experience for a portfolio of enterprise customers with engagement and value realization.
• Build trusted advisor relationships with executive stakeholders.
• Lead lifecycle: onboarding, adoption, renewal, expansion readiness.
• Coordinate across sales, product, services, support and leadership.
• Capture voice-of-the-customer to influence roadmaps.
• Monitor health indicators: adoption, engagement, satisfaction, outcomes.
• Identify opportunities for references, case studies, advisory boards, speaking opportunities.
• Drive proactive engagement using telemetry and analytics to anticipate needs and mitigate risks.

Skills

Customer Success

Account Management

Data-driven CX

Executive communication

Cross-functional influence

AI readiness

Culture agility

Job description

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver a highly personalized and strategic experience for our most important enterprise customers. You’ll manage a focused portfolio and ensure customers achieve measurable value from NAVEX solutions.

As a trusted advisor to executive stakeholders, you will expand relationships, drive product adoption, and coordinate with sales, product, services, and support to secure long-term partnership success.