Enterprise Customer Experience Leader

NAVEX; Portland (OR); Hybrid; USD 81,000 - 99,000; Full time

Job summary

NAVEX is seeking an Enterprise CXM to deliver highly personalized and strategic experiences for our enterprise customers. You will serve as a trusted advisor to executive stakeholders, driving product adoption and long‑term partnership success while coordinating with sales, product, services, support and leadership teams.

In this hybrid role, you will own the customer experience for a portfolio of accounts, guiding onboarding, adoption, optimization, renewal, and expansion readiness, and using

Qualifications

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post‑sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data‑driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross‑functional influence skills.
• Culture Agility: fast-paced environment that values innovation, debate, and follow‑through.
• AI Readiness: curiosity and willingness to use AI to elevate work.

Responsibilities

• Own the experience for a portfolio of enterprise customers, ensuring engagement and value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide enterprise customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Serve as the central point of coordination across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
• Capture and communicate voice-of-the-customer insights to influence product roadmap and improvements.
• Monitor customer health indicators including adoption, engagement, satisfaction, and business outcomes.
• Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
• Drive proactive engagement using customer insights and lifecycle analytics to anticipate needs and address risks.

Skills

Customer Success

Account Management

SaaS post-sales

Executive communication

Data-driven CX

Lifecycle analytics

AI readiness

Fuel performance and outcomes

Job description

NAVEX is seeking an Enterprise CXM to deliver highly personalized and strategic experiences for our enterprise customers. You will serve as a trusted advisor to executive stakeholders, driving product adoption and long‑term partnership success while coordinating with sales, product, services, support and leadership teams.

In this hybrid role, you will own the customer experience for a portfolio of accounts, guiding onboarding, adoption, optimization, renewal, and expansion readiness, and using