Enterprise CX Executive Advisor for Growth

NAVEX Global, Inc.; Lake Oswego (OR); Hybrid; USD 104,000 - 127,000; Full time

Job summary

NAVEX Global, Inc. is seeking an Enterprise Senior Customer Experience Manager (CXM) to deliver highly personalized and strategic experiences for our most important enterprise customers.

You’ll serve as a trusted advisor to executives, guiding onboarding, adoption, and renewal while coordinating across sales, product, services, and support to drive measurable value. You’ll thrive in a hybrid role within a high-performance team, leveraging data-driven insights and AI-ready approaches to

Qualifications

• 8+ years in Customer Success, CX, Account Management, or SaaS post-sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data-driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross-functional influence skills.
• Culture agility in fast-paced, candid environments.
• AI readiness to use AI and emerging technologies to elevate work.
• Drive value realization across enterprise accounts.

Responsibilities

• Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide enterprise customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Serve as the central point of coordination across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
• Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements.
• Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement.
• Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
• Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to address risks early.

Skills

Executive communication

Cross-functional influence

Data-driven CX

AI readiness

Customer lifecycle

Culture agility

Retention & expansion

SaaS post-sales leadership

Job description

NAVEX Global, Inc. is seeking an Enterprise Senior Customer Experience Manager (CXM) to deliver highly personalized and strategic experiences for our most important enterprise customers.

You’ll serve as a trusted advisor to executives, guiding onboarding, adoption, and renewal while coordinating across sales, product, services, and support to drive measurable value. You’ll thrive in a hybrid role within a high-performance team, leveraging data-driven insights and AI-ready approaches to