Senior Enterprise CXM: Strategic Advisor to Global Accounts

NAVEX Global, Inc.; Charlotte (NC); Hybrid; USD 104,000 - 127,000; Full time

Benefits offered by this job

Meaningful purpose

High-performance environment

Candid, supportive culture

Growth opportunities

Rewards for results

Job summary

NAVEX Global, Inc. is seeking an Enterprise Senior Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for our most important enterprise customers. This role manages a focused portfolio and ensures customers achieve measurable value from NAVEX solutions.

You will act as a trusted advisor to executives, drive product adoption, and collaborate across sales, product, services, and leadership to deliver a consistent, value-driven customer experience.

Qualifications

• 8+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data-driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross-functional influence skills.

Responsibilities

• Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide enterprise customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Serve as the central point of coordination across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions to align engagement plans, mitigate risk, and identify growth opportunities.
• Capture and communicate voice-of-the-customer insights to influence product roadmap.
• Monitor customer health indicators including adoption, engagement, satisfaction, and outcomes.
• Identify opportunities to strengthen customer advocacy through references and advisory boards.

Skills

Customer Success

Customer Experience

Account Management

SaaS post-sales

Job description

NAVEX Global, Inc. is seeking an Enterprise Senior Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for our most important enterprise customers. This role manages a focused portfolio and ensures customers achieve measurable value from NAVEX solutions.

You will act as a trusted advisor to executives, drive product adoption, and collaborate across sales, product, services, and leadership to deliver a consistent, value-driven customer experience.