Commercial Solutions Engineering Leader

Socket.dev; United States; On-site; USD 203,000 - 305,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Uncapped PTO

Paid holidays

Job summary

Talkdesk is seeking an experienced Manager, Solutions Engineering - Commercial to lead and grow a high-performing SE team in the Commercial vertical. This is a pre-sales team leadership role emphasizing customer-facing solutions architecture and business storytelling, with a focus on executive presence and revenue growth.

You will coach SEs, design compelling demonstrations, and collaborate with Sales, Product, and Partners to drive customer success and adoption, while scaling Talkdesk’s

Qualifications

• 3–5 years leading Sales Engineering teams.
• Executive presence and coaching mentality.
• Knowledge of Commercial accounts.
• Willingness to obtain AI certification.

Responsibilities

• Lead a Solutions Engineering team to develop go-to-market strategies and increase market penetration.
• Partner with the HLS/Sales leader to drive business growth aligned with Talkdesk differentiators.
• Provide a growth-oriented presales perspective to opportunity qualification and pursuit.
• Grow and develop the Global Solutions team and set visionary goals for the SE organization.
• Collaborate with Product, Engineering, Support to ensure timely delivery of feature requests and bug fixes.
• Influence multiple stakeholders to support Talkdesk’s global sales strategy.
• Co-develop a shared vision with internal teams and act as a change agent.

Skills

Sales engineering leadership

Executive presence

Coaching & mentoring

Presales excellence

AI knowledge

Willingness to certify AI

Strategic commercial accounts

Job description

Talkdesk is seeking an experienced Manager, Solutions Engineering - Commercial to lead and grow a high-performing SE team in the Commercial vertical. This is a pre-sales team leadership role emphasizing customer-facing solutions architecture and business storytelling, with a focus on executive presence and revenue growth.

You will coach SEs, design compelling demonstrations, and collaborate with Sales, Product, and Partners to drive customer success and adoption, while scaling Talkdesk’s