Global CX Leader - AI-Driven Customer Experience & Growth

Talkdesk2; United States; On-site; USD 265,000 - 400,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Paid Holidays

Job summary

Talkdesk seeks a Senior Vice President of Customer Experience to define and execute a comprehensive global CX strategy aligned with Talkdesk’s objectives. You will lead a global, multi-department organization spanning Professional Services, Customer Care, Customer Success, and Enablement to drive NRR, ROI, and scalable enterprise growth.

Reporting to the Chief Product, Technology & Customer Officer, you will bridge architecture, product innovation, and hands-on delivery across CCaaS and

Qualifications

• 15+ years of leadership experience in Customer Experience and/or Professional Services within global SaaS/cloud environments.
• 5+ years in a senior executive role (VP or SVP).
• Master's degree or MBA preferred; Bachelor's degree required.
• Strong executive presence and ability to translate complex technical concepts into business value for enterprise executives.
• Global delivery leadership across multiple products and delivery motions, including Forward Deployed delivery.

Responsibilities

• Define and execute a global customer strategy aligned with business objectives to drive NRR and enterprise growth.
• Lead Global Professional Services, Customer Care, Customer Experience Management, and Enablement.
• Own Talkdesk's global post-sales customer organization and evolve delivery models across CCaaS and AI solutions.
• Collaborate with Product and Engineering to translate deployment insights into product priorities.
• Spearhead executive engagement with strategic accounts and C-level stakeholders.
• Scale and develop high-performing, globally distributed CX teams, fostering AI fluency.

Skills

Executive leadership

Strategic thinking

Communication

Global delivery leadership

AI expertise

Education

Master's degree or MBA preferred

Bachelor's degree required

Job description

Talkdesk seeks a Senior Vice President of Customer Experience to define and execute a comprehensive global CX strategy aligned with Talkdesk’s objectives. You will lead a global, multi-department organization spanning Professional Services, Customer Care, Customer Success, and Enablement to drive NRR, ROI, and scalable enterprise growth.

Reporting to the Chief Product, Technology & Customer Officer, you will bridge architecture, product innovation, and hands-on delivery across CCaaS and