CX Enablement Leader — AI & Platform Mastery

Talkdesk; United States; On-site; USD 102,000 - 135,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Uncapped Paid Time Off

14 paid holidays

Job summary

Talkdesk is seeking a Senior Enablement Consultant to act as a strategic technical authority within the Customer Experience organization. You will design, deliver, and scale enablement programs that empower internal teams, partners, and customers to maximize platform adoption.

You will work across Product, Customer Success, and Professional Services to translate complex platform capabilities into measurable business outcomes and scalable onboarding journeys.

Qualifications

• Bachelor’s degree or equivalent hands‑on technical experience.
• 5+ years of experience in Technical Consulting, Professional Services, Customer Enablement, or Solutions Architecture in an enterprise SaaS environment.
• Direct experience with Cloud Contact Center (CCaaS), CX platforms, or Enterprise Telephony.

Responsibilities

• Develop deep technical and functional expertise across the Talkdesk platform, focusing on Talkdesk AI, Voice Evolution, Advanced Dialer, and omnichannel routing.
• Translate platform capabilities into persona-based learning programs and technical guides for admins, ops leaders, and end users.
• Lead live and virtual training sessions, workshops, and hands-on enablement engagements for customers and partners.
• Act as SME on the strategic application of Talkdesk AI to solve enterprise challenges.
• Lead enablement workstreams during complex customer implementations, including requirements gathering and UAT frameworks.

Skills

Consultative mindset

Facilitation & Presentation

Organization & Execution

Education

Bachelor's degree

Tools

Salesforce

Zendesk

ServiceNow

Job description

Talkdesk is seeking a Senior Enablement Consultant to act as a strategic technical authority within the Customer Experience organization. You will design, deliver, and scale enablement programs that empower internal teams, partners, and customers to maximize platform adoption.

You will work across Product, Customer Success, and Professional Services to translate complex platform capabilities into measurable business outcomes and scalable onboarding journeys.