Senior Enterprise Customer Success Manager - Remote

Spinwheel Solutions Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Stock options

Unlimited PTO

Remote work

Job summary

Spinwheel is seeking an Enterprise Customer Success Manager to own and grow relationships with strategic customers in a fully remote role based in the US or Canada. You will guide executive conversations, translate business goals into Spinwheel adoption plans, and collaboratively drive product value and revenue expansion.

You will partner with Product, Engineering, and Sales to resolve complex issues and craft programs that turn customers into advocates while scaling the CS organization for

Qualifications

• 7–10+ years in Customer Success, Account Management, Strategic Accounts, or similar roles in SaaS/fintech or high-growth tech.

Responsibilities

• Own strategic enterprise relationships from post-sale through implementation, adoption, expansion and renewal with ownership of portfolio health and growth.
• Become a trusted advisor to executive, operational, and technical stakeholders by deeply understanding their business and goals.
• Build and execute customer success plans aligning product adoption with measurable business and revenue outcomes.
• Drive adoption and expansion by identifying additional value and turning opportunities into action.
• Lead high-impact executive business reviews focused on performance, priorities, issues, and roadmap alignment.
• Own signals on customer health, proactively spotting renewal risk and expansion opportunities.
• Lead complex customer issues through resolution with Product, Engineering, Sales and Compliance.
• Voice the customer inside Spinwheel to influence product roadmap and GTM strategy.
• Help scale CS by improving onboarding, engagement, support, and growth for enterprise customers.
• Create customer advocates through references, case studies, testimonials and other showcases of success.

Skills

Strategic relationship building

Executive stakeholder management

Account management

SaaS/fintech experience

Expansion strategy

Cross-functional coordination

C-suite conversation leadership

Problem solving under pressure

Tools

Salesforce

Job description

Spinwheel is seeking an Enterprise Customer Success Manager to own and grow relationships with strategic customers in a fully remote role based in the US or Canada. You will guide executive conversations, translate business goals into Spinwheel adoption plans, and collaboratively drive product value and revenue expansion.

You will partner with Product, Engineering, and Sales to resolve complex issues and craft programs that turn customers into advocates while scaling the CS organization for