Senior Enterprise Customer Success Manager - IoT & OEM

Trackunit

United States

Remote

USD 90,000 - 140,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Hybrid/Remote setup

Global team

Flexible hours

Benefits package

Travel opportunities

Job summary

Trackunit is seeking a results-driven Customer Success professional to own post-sales engagement for Midmarket and Enterprise customers in a fast-growing IoT SaaS environment. You will translate complex technical concepts into business value, steward renewals, and drive adoption across OEM programs while collaborating with product and support teams.

Ideal candidates have 3–5+ years in customer success or account management in B2B SaaS, strong data-driven instincts, and the ability to manage

Qualifications

3–5+ years in customer success, engagement, or account management.
Experience with midmarket and enterprise customers.
Knowledge of construction equipment, fleet management.
Strong data-driven, strategic mindset.
Familiarity with IoT platforms and API integrations.

Responsibilities

Strategic Portfolio Ownership: Own post-sales lifecycle for Midmarket/enterprise IoT customers.
Value & Adoption Leadership: Translate challenges into Trackunit-enabled solutions and drive platform adoption.
Renewal & Growth: Support renewal readiness and expand opportunities with commercial teams.
Cross-Functional Advocacy: Collaborate with Product, Support, TAM to enable upsell/cross-sell.
Operational Excellence: Maintain success plans and CRM-driven health insights.