Customer Success Manager, Asset Intelligence & IoT Data

MaintainX

Denver (CO)

Presencial

USD 64 000 - 96 000

Tempo integral

Há 5 dias

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Resumo da oferta

MaintainX is seeking an experienced Customer Success Manager for Asset Intelligence to help customers adopt asset intelligence solutions. You will partner with operators, reliability engineers, and IT leaders to integrate live equipment data into MaintainX, connect OT systems, and drive measurable ROI.

Collaborate cross-functionally with Account Managers, Product Managers, and Engineering to optimize how customers use features, monitor adoption, prevent churn, and expand subscriptions across

Qualificações

4+ years in Customer Success or similar in a B2B SaaS setting.
Experience with enterprise accounts and multiple stakeholders.
Ability to translate technical concepts into business value.
Strong communication and presentation skills.

Responsabilidades

Serve as a trusted advisor to customers on predictive maintenance and asset performance.
Define success metrics, review ROI, and drive value realization.
Demonstrate product, run trainings, and share best practices.
Collaborate with Sales, Support, Product and Engineering to drive adoption.
Monitor health, segment portfolio, and reduce churn with proactive outreach.
Relay customer feedback to shape roadmap and integration improvements.

Conhecimentos

Customer success

B2B SaaS

IoT / OT data

Communication

Data analytics

Cross-functional collaboration

Ferramentas

SCADA/PLC

Ignition

MQTT

Descrição da oferta de emprego

Collaborate cross-functionally with Account Managers, Product Managers, and Engineering to optimize how customers use features, monitor adoption, prevent churn, and expand subscriptions across

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