Senior IoT Services Manager

Trackunit; Oak Brook (IL); Remote; USD 120,000 - 180,000; Full time

Job summary

Trackunit is seeking a Senior IoT Services Manager to own end-to-end customer-facing project management, installer relationships, and IoT technical account management for the North American region. You’ll be the primary technical contact during deployment and post-launch, guiding installation through fleet health optimization and device lifecycle support.

You'll work in a fast-growing SaaS environment, collaborating with sales, service engineers, and customers to ensure smooth deployments and

Qualifications

• Experience leading end-to-end customer-facing projects.
• Strong relationships with installers and customers.
• Expertise in IoT solutions and technical account management.

Responsibilities

• Own end-to-end customer-facing project management for the NA region.
• Manage installer relationships and IoT deployment activities.
• Provide ongoing technical guidance for device fleet health and lifecycle.
• Serve as primary technical contact during deployment and post-launch support.

Skills

Project management

Customer liaison

IoT expertise

Technical account mgmt

Job description

Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

We are looking for... a Senior IoT Services Manager to own end-to-end customer-facing project management, installer relationships, and IoT technical account management for their region. You'll be the primary point of contact for customers, sales, and installers during deployment — and the primary technical point of contact for device, fleet, and IoT solution health once customers are live, guiding them from installation through fleet-health optimization and ongoing device lifecycle support.

With locations in the hearts of London, ON and Chicago, IL, we offer you a flexible setup with the possibility to work from one of our locations or remotely from anywhere in North America.No relocation assistance is offered for this position.

What's in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.

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