Customer Success Manager, Asset Intelligence & IoT

MaintainX

Raleigh (NC)

Hybrid

USD 90,000 - 150,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work

Unlimited time off

Equity

Performance bonuses

Job summary

MaintainX, an asset intelligence platform now part of Autodesk, seeks a Customer Success Manager to help industrial operators adopt Asset Intelligence by integrating live equipment data and OT sources, delivering measurable ROI.

You will partner with operators, reliability engineers, and IT leaders, lead demos, trainings, and joint reviews, and collaborate with Product and Engineering to influence the roadmap. This hybrid, growth-focused role emphasizes value realization.

Qualifications

4+ years in Customer Success or similar in a B2B SaaS company.
Experience supporting enterprise accounts with multiple stakeholders.
Familiarity with industrial maintenance and predictive maintenance concepts.
Ability to translate technical concepts into business value.
Strong communication and interpersonal skills.
Analytical mindset for adoption, usage, and ROI.

Responsibilities

Serve as trusted advisor to understand customers’ objectives and KPI targets.
Define success metrics and ROI; review usage and KPIs; propose optimization strategies.
Conduct product demonstrations, training sessions, and webinars to ensure effective use of Asset Intelligence features.
Collaborate with Sales, Support, Product, and Engineering to align on roadmap and upsell opportunities.
Monitor health, mitigate churn, and drive adoption to renewals and expansions.
Provide customer feedback to Product/Engineering to inform product improvements.