Senior Customer Success Leader - OT/IoT Security

Nozomi Networks Inc.; United States; On-site; USD 98,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Paid holidays

Parental leave

Flexible holidays

Job summary

Nozomi Networks Inc. is seeking a Customer Success Manager to engage with critical accounts and drive adoption, value realization, and renewal.

You’ll be the primary contact for key customers, addressing questions and guiding success metrics across OT/IoT cybersecurity deployments. The ideal candidate brings 4+ years in customer success for technical products, excels at demos and executive communication, and thrives in a fast-paced, global environment with a strong emphasis on collaboration and

Qualifications

• 4+ years in a customer success role for a technical product
• Onboarding customers and driving adoption to achieve business outcomes
• Strong understanding of customer concerns and best practices for product use
• Ability to troubleshoot and provide actionable recommendations
• Experience presenting technical reports and value to executives

Responsibilities

• Develop and manage customer portfolio.
• Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
• Drive revenue growth by achieving customer-guided value measures.
• Minimize churn through customer success plans and lifecycle management.
• Resolve customer requests and concerns to improve experience.
• Improve experience through data analysis and reporting for internal and external stakeholders.
• Maintain accurate customer data for informed decision making.
• Serve as a reliable brand ambassador for Nozomi and its products.
• Collaborate across departments to ensure visibility and outcomes.
• Contribute to product design through customer feedback.
• Create training material for team members.
• Evaluate tutorials and communication tools for improvement.

Skills

Customer success management

Account management

IT and network security

Executive communication

Data analysis

Demos and training

Tools

CRM software

Product demos

Job description

Nozomi Networks Inc. is seeking a Customer Success Manager to engage with critical accounts and drive adoption, value realization, and renewal.

You’ll be the primary contact for key customers, addressing questions and guiding success metrics across OT/IoT cybersecurity deployments. The ideal candidate brings 4+ years in customer success for technical products, excels at demos and executive communication, and thrives in a fast-paced, global environment with a strong emphasis on collaboration and