Senior Enterprise Customer Success Manager – Growth & Adoption

present of AI; Waltham (MA); Hybride; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Allego Customer & Solutions in Waltham, MA is seeking a Senior level professional to manage a portfolio of existing enterprise customers. You will drive adoption and expansion after onboarding, handle renewals, and present executive reviews.

The role requires 6+ years in SaaS client services and comfort coordinating multiple projects with both day-to-day leads and senior sponsors. Experience with ChurnZero and Salesforce is a plus, and the position embraces a hybrid work model in Waltham,

Qualifications

• 6+ years in SaaS client services.
• Experience managing multiple projects simultaneously.
• Fluency with ChurnZero and Salesforce.

Responsabilités

• Grow adoption and usage across existing enterprise customers.
• Lead renewals and expansion conversations with stakeholders.
• Deliver executive business reviews and strategic insights.
• Coordinate with day-to-day project leads and senior sponsors.

Connaissances

Client management

Account management

Project management

Outils

ChurnZero

Salesforce

Description du poste

Allego Customer & Solutions in Waltham, MA is seeking a Senior level professional to manage a portfolio of existing enterprise customers. You will drive adoption and expansion after onboarding, handle renewals, and present executive reviews.

The role requires 6+ years in SaaS client services and comfort coordinating multiple projects with both day-to-day leads and senior sponsors. Experience with ChurnZero and Salesforce is a plus, and the position embraces a hybrid work model in Waltham,