Senior Enterprise Customer Success Leader — Growth & Value

Cultureamp; Chicago (IL); Hybrid; USD 131,000 - 150,000; Full time

Benefits offered by this job

Equity via ESOP

Learning programs & coaching

Quarterly refresh days

Extended end-of-year break

MacBook + home workspace budget

Five annual social impact days

Medical insurance for you and family

Job summary

Culture Amp is seeking a Senior Customer Success Manager to support Enterprise customers (1,000+ users) in a hybrid role, partnering with Sales and Renewals to drive adoption, expansion, and renewals. You’ll ownGRR and NRR, lead executive conversations, and employ AI-driven plays to scale customer success.

Strong collaboration across a GTM pod and proactive risk management are essential. Ofeering a competitive OTE with equity, learning programs, and comprehensive benefits, Culture Amp values

Qualifications

• Experience managing Enterprise or scaled B2B SaaS portfolios.
• Track record owning GRR and NRR with strong commercial accountability.
• Strong executive communication and data-informed storytelling.
• Proactive risk management and high-stakes judgment.
• Ability to collaborate across functions within a pod-based model.
• Comfort using AI to support customer conversations and insights.
• Nice to have: experience in HR tech.

Responsibilities

• Own a unique Enterprise scaled portfolio of 70–85 customers totaling $3.5M ARR.
• Partner with Sales, Renewal Managers, and pod leaders to align on strategy.
• Drive commercial outcomes with bi-annual Executive Strategy Reviews.
• Lead strategic conversations linking customer priorities to business value.
• Use automated DLCX plays to improve adoption, surface risk and opportunities.
• Identify and mitigate risk early with proactive plans.
• Leverage AI tools to prep for conversations and surface insights.
• Maintain hygiene in Vitally and related tools; share feedback and playbooks.

Skills

Enterprise SaaS

Account management

Executive communication

Risk management

Cross-functional collaboration

AI for CX

HR tech (nice to have)

Tools

Vitally

DLCX

CRM software

Job description

Culture Amp is seeking a Senior Customer Success Manager to support Enterprise customers (1,000+ users) in a hybrid role, partnering with Sales and Renewals to drive adoption, expansion, and renewals. You’ll ownGRR and NRR, lead executive conversations, and employ AI-driven plays to scale customer success.

Strong collaboration across a GTM pod and proactive risk management are essential. Ofeering a competitive OTE with equity, learning programs, and comprehensive benefits, Culture Amp values