Senior Customer Success Manager - Adoption & Expansion

Allego; Waltham (MA); Hybrid; USD 96,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Unlimited vacation

Paid parental leave

401(k) with company matching

Stock options

HRA & FSA

Job summary

Allego is a rapidly growing SaaS technology company in the Boston area, creator of the Revenue Enablement Platform. The Senior Customer Success Manager – Adoption drives post-implementation adoption for enterprise customers, aiming to expand usage, renewals, and ROI.

This role requires strong relationship management, project management, and consultative selling to leverage the Allego Blueprint across organizations. Hybrid work option may apply, with remote candidates considered.

Qualifications

• 6+ years in a fast paced SaaS client services role with relationship management and expansion of customer adoption.
• Strong project management background in a client relations/ account management environment using a consultative approach.
• Self-motivated, proactive team player with ideas to drive client loyalty, retention, and expansion.
• Excellent presentation, written and oral communication skills.
• Strong interpersonal skills and experience building positive relationships.
• Highly organized with the ability to manage multiple projects and set expectations.
• Experience with Google Suite, ChurnZero, Salesforce, and Microsoft Office is a plus.

Responsibilities

• Ensure smooth transition from Implementation to Adoption in partnership with the Implementation CSM.
• Define a customer roadmap for deploying future use cases leveraging Allego Blueprint.
• Act as trusted advisor guiding customers through expanded use of Allego features to ensure ROI.
• Execute proactive outreach to review usage and opportunities for expansion.
• Translate business requirements into product enhancements through collaboration with Product Management.
• Build relationships with key decision makers to align business goals with project execution.
• Support renewal processes and collaborate on Business Reviews for your portfolio.
• Coordinate internal escalation of at-risk customers with CS Leadership, Sales, and Product.

Skills

Relationship management

Project management

Presentation skills

Communication

Organizational skills

Team player

Client services

Tools

Salesforce

ChurnZero

Google Suite

Microsoft Office

Job description

Allego is a rapidly growing SaaS technology company in the Boston area, creator of the Revenue Enablement Platform. The Senior Customer Success Manager – Adoption drives post-implementation adoption for enterprise customers, aiming to expand usage, renewals, and ROI.

This role requires strong relationship management, project management, and consultative selling to leverage the Allego Blueprint across organizations. Hybrid work option may apply, with remote candidates considered.