Senior Customer Success Manager

present of AI; Waltham (MA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Allego Customer & Solutions in Waltham, MA is seeking a Senior level professional to manage a portfolio of existing enterprise customers. You will drive adoption and expansion after onboarding, handle renewals, and present executive reviews.

The role requires 6+ years in SaaS client services and comfort coordinating multiple projects with both day-to-day leads and senior sponsors. Experience with ChurnZero and Salesforce is a plus, and the position embraces a hybrid work model in Waltham,

Qualifications

• 6+ years in SaaS client services.
• Experience managing multiple projects simultaneously.
• Fluency with ChurnZero and Salesforce.

Responsibilities

• Grow adoption and usage across existing enterprise customers.
• Lead renewals and expansion conversations with stakeholders.
• Deliver executive business reviews and strategic insights.
• Coordinate with day-to-day project leads and senior sponsors.

Skills

Client management

Account management

Project management

Tools

ChurnZero

Salesforce

Job description

Customer & Solutions · Waltham, MA - Hybrid · Senior level

This role looks after a portfolio of existing enterprise customers after setup is finished, with the goal of growing how much and how widely they use the platform. A strong candidate has about six or more years in SaaS client services, is comfortable running several projects at once, and can talk with both day to day project leads and senior sponsors. Experience with tools like ChurnZero and Salesforce, plus some comfort supporting renewals and expansion conversations, rounds out the picture.

How it fits the AI era

AI tools can now draft business review decks, summarize usage data and flag accounts that may be slipping, which frees up time for deeper customer conversations. What stays human is earning trust, understanding what a customer is really trying to achieve, handling tense moments on at-risk accounts, and judging which new use case will actually stick. The product itself includes AI role-play coaching, so being able to explain and guide AI features is becoming part of the job.

How it builds AI experience

Working at Allego means seeing firsthand how sales teams use AI role-play coaching and conversation intelligence, and helping customers fit those tools into real training habits. Someone could build relevant experience by learning how these features work, collecting examples of what drives adoption, and passing customer feedback to the product team. Trying AI tools for account research, usage summaries and meeting prep would also build useful habits before starting.

Worth showing

• Customer adoption and expansion wins
• Consultative account management
• Multi-project management
• ChurnZero or Salesforce fluency
• Executive business review delivery

About Allego

Allego provides a revenue enablement platform unifying sales training, AI role-play coaching, content management, and conversation intelligence, per the company.