Senior Enterprise Customer Success Manager

ServiceTitan, Inc.; United States; Remoto; USD 87.000 - 139.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flextime

Onboarding program

Bonusly

Health benefits

401k match

Parental leave

Descrizione del lavoro

ServiceTitan, Inc. in the United States is seeking a Customer Success Manager (Enterprise) to manage a portfolio of ~35 high-touch trades accounts, building executive-level relationships and driving product value through strategic adoption and cross-functional collaboration.

You will analyze engagement data, identify opportunities for upsell, mentor new hires, and work with product and services teams to deliver outstanding experiences for large enterprise customers.

Competenze

• 4+ years of combined experience account and/or project management experience in a customer facing role.
• Ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter in a fast-paced, entrepreneurial environment with leadership and collaboration skills.

Mansioni

• Develop and manage a portfolio of ~35 Enterprise comm+ customers with high-touch needs.
• Regularly contact accounts to gather product usage insights and drive value.
• Build senior relationships and provide an premium, high-caliber experience.
• Analyze engagement data and identify actionable insights for KPIs.

Conoscenze

Account management

Project management

Data analysis

Communication

Descrizione del lavoro

ServiceTitan, Inc. in the United States is seeking a Customer Success Manager (Enterprise) to manage a portfolio of ~35 high-touch trades accounts, building executive-level relationships and driving product value through strategic adoption and cross-functional collaboration.

You will analyze engagement data, identify opportunities for upsell, mentor new hires, and work with product and services teams to deliver outstanding experiences for large enterprise customers.