Remote Senior Customer Success Engineer - Strategic Accounts

ServiceTitan, Inc.; Northern (KY); Hybrid; USD 105,000 - 157,000; Full time

Benefits offered by this job

Flextime

Bonuses and awards

Medical, dental, vision

401k match

Fertility and family support

Job summary

ServiceTitan, Inc. is seeking a Customer Success Engineer, Strategic Accounts, to drive long-term success for our largest customers across franchises and multi-location enterprises.

You will bridge customers with Product, Engineering, Support, and Customer Success teams, translating business requirements into scalable technical solutions and optimizing workflows. You’ll lead discovery, coach teams, and own the long-term technical relationship while collaborating across departments to improve

Qualifications

• 5+ years in customer success engineering or related technical role.
• Proven success managing multiple strategic accounts and projects.
• Able to learn complex software platforms quickly and explain concepts clearly.
• Knowledge of SaaS architecture, APIs, data integrations, and troubleshooting.
• Translate business needs into technical requirements for stakeholders.
• Strong analytical, account and project management skills.
• Proactive, detail-focused, and comfortable navigating ambiguity.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Develop trusted relationships with business and technical stakeholders across strategic accounts.
• Understand customer processes, environments, and objectives to propose solutions.
• Advise on product configuration, workflows, and integrations with best practices.
• Lead technical discovery sessions and translate requirements into scalable solutions.
• Coach corporate teams, franchisees, and admins on product capabilities.
• Collaborate with Product and Engineering on enhancements and impact.
• Investigate complex issues with Support and Engineering for timely resolution.
• Monitor adoption, KPIs, and opportunities to increase customer value.

Skills

Customer success engineering

Technical account management

Solutions consulting

Enterprise SaaS

Tools

APIs

Data integrations

Troubleshooting concepts

Job description

ServiceTitan, Inc. is seeking a Customer Success Engineer, Strategic Accounts, to drive long-term success for our largest customers across franchises and multi-location enterprises.

You will bridge customers with Product, Engineering, Support, and Customer Success teams, translating business requirements into scalable technical solutions and optimizing workflows. You’ll lead discovery, coach teams, and own the long-term technical relationship while collaborating across departments to improve