Senior Enterprise Customer Success Leader (Remote)

Everpure; United States; Remote; USD 97,000 - 207,000; Full time

Job summary

Everpure is seeking a Senior Service Account Manager (SAM) to architect the post-sales experience for our enterprise accounts. You will own end-to-end service delivery, coordinating with engineering, product, and legal to ensure superior customer outcomes and seamless deployments.

You will lead cross-functional initiatives, manage high-severity incidents, and mentor junior SAMs while driving strategic growth through executive-level reviews and retention-focused solutions.

Qualifications

• 6+ years relevant experience in customer-facing, large accounts or industry-related role.
• Expert ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders.
• Deep experience in the data storage technology sector, translating customer needs into product features.
• Demonstrated skill in technical risk analyses, capacity planning, and environment assessments.

Responsibilities

• Orchestrate end-to-end service delivery for large-scale accounts across engineering, product, and legal teams.
• Lead complex Pure implementations and migrations with proactive risk analyses and capacity planning.
• Manage high-severity incidents and escalations with rapid coordination and transparent communication.
• Facilitate executive-level operational reviews and roadmap discussions to align with customer priorities.
• Mentor junior SAMs and create internal content to promote best practices.

Skills

Relationship management

Data storage domain

Analytical planning

Project leadership

Cross-functional collaboration

Executive stakeholder engagement

Job description

Everpure is seeking a Senior Service Account Manager (SAM) to architect the post-sales experience for our enterprise accounts. You will own end-to-end service delivery, coordinating with engineering, product, and legal to ensure superior customer outcomes and seamless deployments.

You will lead cross-functional initiatives, manage high-severity incidents, and mentor junior SAMs while driving strategic growth through executive-level reviews and retention-focused solutions.