Senior Enterprise Support Engineer

Everpure; Lehi (UT); On-site; USD 82,000 - 123,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Everpure, based in Lehi, Utah, seeks a Designated Support Engineer (DSE) to anchor technical work for our most strategic accounts. You will bridge complex troubleshooting with relationship management, collaborating with Engineering and Account teams to ensure uptime and drive product excellence.

You will own escalations, mentor juniors, and contribute to FAQs/KBs while maintaining strong executive communications. The role is primarily in-office at our Lehi site with possible on-call support.

Qualifications

• Minimum 3 years in a professional enterprise-level technical support role.
• Proven troubleshooting in multi-platform environments (Linux/Windows, VMware).
• Strong networking and storage knowledge (Fibre Channel, SAN, iSCSI).
• Ability to translate technical issues for executive stakeholders.

Responsibilities

• Act as primary technical point of contact for named accounts and guide long-term uptime.
• Lead end-to-end resolution of high-impact cases across hardware, software, and environment.
• Escort internal engineering reviews and drive product improvements from customer feedback.
• Mentor junior engineers and contribute high-quality documentation to the knowledge base.
• Own the lifecycle of support tickets from intake to resolution and meet KPIs.

Skills

Linux

Windows

VMware

SAN

Fibre Channel

Ethernet

IP

iSCSI

Hypervisors

Communication

Project management

Job description

Everpure, based in Lehi, Utah, seeks a Designated Support Engineer (DSE) to anchor technical work for our most strategic accounts. You will bridge complex troubleshooting with relationship management, collaborating with Engineering and Account teams to ensure uptime and drive product excellence.

You will own escalations, mentor juniors, and contribute to FAQs/KBs while maintaining strong executive communications. The role is primarily in-office at our Lehi site with possible on-call support.