Remote Senior Enterprise Success Manager

OpenKrill; United States; Remote; USD 97,000 - 207,000; Full time

Benefits offered by this job

Incentive pay

Equity

Flexible time off

Wellness resources

Team events

Job summary

Everpure is seeking a Senior Service Account Manager to own the post-sales journey for our enterprise customers. You will align cross-functional teams, drive seamless deployments, and champion a high-trust customer experience.

You’ll lead executive reviews, manage complex migrations, and mentor junior SAMs, ensuring outcomes that boost retention and expansion while delivering strategic value to our customers and the business.

Qualifications

• 6+ years of relevant, customer-facing experience with enterprise accounts.
• Experience navigating matrixed environments with executive stakeholders.
• Knowledge of data storage or related technology domains.

Responsibilities

• Own end-to-end service delivery for large-scale accounts across cross-functional teams.
• Direct complex Pure implementations and migrations during change windows.
• Coordinate incident and escalation management for high-severity issues.
• Lead executive-level operational reviews and strategic roadmap discussions.
• Mentor junior Service Account Managers and promote best practices.

Skills

Relationship orchestration

Large accounts

Data storage industry

Strategic planning

Project leadership

Job description

Everpure is seeking a Senior Service Account Manager to own the post-sales journey for our enterprise customers. You will align cross-functional teams, drive seamless deployments, and champion a high-trust customer experience.

You’ll lead executive reviews, manage complex migrations, and mentor junior SAMs, ensuring outcomes that boost retention and expansion while delivering strategic value to our customers and the business.