Senior Enterprise Customer Success Leader (Remote)

Embedded Shishya; United States; Remote; USD 190,000 - 220,000; Full time

Job summary

Tines is seeking a Lead Customer Success Manager to own post-sales strategy, retention, and value realization across enterprise accounts. You’ll operate with high autonomy, partnering with Sales to uncover growth opportunities and expand footprint.

You’ll serve as trusted advisor, coordinating with Forward-Deployed Engineers, Account Executives, and Product leaders to align deployments with executive business goals and measurable ROI.

Qualifications

• 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR accounts.
• Proven history partnering with Sales to nurture and close upsells, expansions, and renewals.
• Experience aligning technical delivery with business outcomes and executive sponsorship.
• Autonomous, proactive leader with strong communication to C-level stakeholders.
• Ability to operate effectively in fast-paced, ambiguous environments.

Responsibilities

• Drive strategic account value, retention, and long-term alignment across complex enterprise portfolios.
• Partner with Sales to identify expansion vectors and co-develop account plans.
• Collaborate with Forward-Deployed Engineers and product teams to ensure delivery meets business goals.
• Lead executive business reviews to demonstrate ROI and anchor future growth.
• Develop scalable CS playbooks and elevate executive engagement standards.

Skills

Enterprise CS

Account Management

Executive communication

Strategic planning

Cross-functional collaboration

Job description

Tines is seeking a Lead Customer Success Manager to own post-sales strategy, retention, and value realization across enterprise accounts. You’ll operate with high autonomy, partnering with Sales to uncover growth opportunities and expand footprint.

You’ll serve as trusted advisor, coordinating with Forward-Deployed Engineers, Account Executives, and Product leaders to align deployments with executive business goals and measurable ROI.