Senior Enterprise Customer Success Leader

Cerebras; Mountain View (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

In-office 3+ days per week

Job summary

ThoughtSpot is seeking a Sr. Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S., guiding onboarding through renewal and expansion with a consultative approach.

You’ll shape customer strategy, mentor peers, and influence cross-functional teams from Sales to Product to Services leadership. This role emphasizes ROI-focused success plans, executive relationships, and using AI and analytics to drive adoption and value, not just usage metrics.

Qualifications

• 5–8+ years in Customer Success, Account Management, or a customer-facing role, with a track record managing enterprise and mid-market accounts.
• Influenced executive stakeholders inside complex organizations and driven strategic outcomes, not just renewals.
• Understand BI and analytics ecosystems—cloud data platforms, ETL, SQL—deeply enough to have a real conversation with a customer's data team. Python or JavaScript is a plus.
• Think like a consultant: translate business problems into a success plan with a clear outcome attached.
• Used AI, automation, or advanced analytics to drive adoption or customer health at scale.
• Communicate with engineers, VPs, and end users with clarity.
• Self-motivated and adaptable in a fast-paced, high-growth environment.
• Willing to travel to engage in important customer engagements.

Responsibilities

• Own the portfolio. Full accountability for adoption, retention, and net revenue expansion across your mid-market and enterprise accounts.
• Be the strategic advisor. Build executive relationships that tie ThoughtSpot's capabilities to the customer's business objectives.
• Build success plans that prove ROI with measurable outcomes.
• Use AI-driven insights and predictive analytics to catch risk early and surface expansion opportunities.
• Run the room with executive business reviews, enablement sessions, and workshops.
• Mentor and build the playbook by coaching junior CSMs and codifying best practices.

Skills

Executive relationships

Portfolio management

Strategy development

AI analytics

Consultative mindset

Cross-functional

Travel readiness

Enterprise accounts

Job description

ThoughtSpot is seeking a Sr. Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S., guiding onboarding through renewal and expansion with a consultative approach.

You’ll shape customer strategy, mentor peers, and influence cross-functional teams from Sales to Product to Services leadership. This role emphasizes ROI-focused success plans, executive relationships, and using AI and analytics to drive adoption and value, not just usage metrics.