Senior Enterprise CSM: Drive ROI & AI Growth

Cerebras

Phoenix (AZ)

On-site

USD 120,000 - 170,000

Full time

2 days ago

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Job summary

ThoughtSpot is seeking a Senior Customer Success Manager in the U.S. to manage a portfolio of mid-market and enterprise accounts from onboarding through renewal and expansion.

This consultative role requires shaping customer strategy, not just overseeing routine check-ins, and you will collaborate with Sales, Product, Marketing, Support, and Services leadership. You will own adoption, retention, and net revenue expansion, build executive relationships, and use AI-driven insights to scale

Qualifications

5–8+ years in Customer Success, Account Management, or a customer-facing role.
Experience influencing executive stakeholders in complex organisations.
Deep understanding of BI/analytics ecosystems and data platforms.
Ability to translate business problems into measurable success plans.

Responsibilities

Own the portfolio with adoption, retention, and net revenue expansion.
Build relationships with executives aligning ThoughtSpot capabilities to business goals.
Lead development and execution of customer success plans with measurable outcomes.
Leverage AI-driven insights to reduce risk and surface opportunities.
Deliver executive business reviews, enablement sessions, and strategy workshops.
Mentor junior CSMs and codify best practices into scalable playbooks.

Skills

Executive relationships

BI analytics

Consulting mindset

AI-driven insights

Python/JS knowledge

SQL

Tools

SQL

Job description

ThoughtSpot is seeking a Senior Customer Success Manager in the U.S. to manage a portfolio of mid-market and enterprise accounts from onboarding through renewal and expansion.

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