Senior Enterprise CSM & Strategy Leader (Remote)

ThoughtSpot; Mountain View, Northern (CA, KY); Hybrid; USD 140,000 - 180,000; Full time

Job summary

ThoughtSpot is seeking a Senior Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S. from onboarding through renewal and expansion. You’ll be the trusted adviser driving measurable value, not a transactional role.

As a consultative leader, you’ll partner with Sales, Product, Marketing, Support, and Services leadership to shape customer strategy, build ROI-focused success plans, and mentor peers while expanding ThoughtSpot’s impact across complex customers.

Qualifications

• 5–8+ years in Customer Success or account management.
• Experience with enterprise and mid-market accounts.
• Proven ability to influence executive stakeholders.
• Translate business problems into success plans.
• Experience leveraging AI/analytics to improve adoption.

Responsibilities

• Own a portfolio of mid-market and enterprise accounts end to end.
• Build executive relationships tied to business objectives.
• Lead customer success plans with measurable ROI.
• Deliver executive business reviews and workshops.
• Mentor junior CSMs and help develop playbooks.
• Use AI-driven insights to catch risks and surface expansions.

Skills

Executive relationships

Consultative mindset

Cross-functional collaboration

AI/analytics literacy

Travel readiness

Job description

ThoughtSpot is seeking a Senior Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S. from onboarding through renewal and expansion. You’ll be the trusted adviser driving measurable value, not a transactional role.

As a consultative leader, you’ll partner with Sales, Product, Marketing, Support, and Services leadership to shape customer strategy, build ROI-focused success plans, and mentor peers while expanding ThoughtSpot’s impact across complex customers.