Senior Enterprise Customer Success Leader

Equifax, Inc.; Boise (ID); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Equifax, Inc. seeks a Manager of Customer Success to lead a small team, serve as the trusted advisor for strategic clients, and optimize the end-to-end customer experience post-sale. You will coordinate with internal teams to resolve issues, drive adoption, and sustain account health.

The role emphasizes coaching, mentoring, and managing enterprise accounts, with a focus on retention and growth opportunities through data-driven insights and industry best practices.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or related discipline, or equivalent practical experience.
• 7+ years in Customer Success managing strategic or enterprise-level clients.
• 2+ years leading, coaching, or mentoring Customer Success Managers.
• Proven track record of meeting or exceeding account retention and health targets.
• Experience defining post-sales success criteria and tracking adoption metrics.
• Experience leading cross-functional internal teams to resolve complex issues.

Responsibilities

• Serve as the Manager of Customer Success, coaching and leading a small team of CSMs.
• Act as single point of contact for assigned strategic or enterprise accounts to optimize lifecycle.
• Facilitate post-sales performance management with success criteria and optimization plans.
• Monitor solution usage, adoption, and account health to influence product roadmaps.
• Act as cross-functional thread to resolve issues and secure renewals.
• Provide industry best practices and insights to articulate value and growth opportunities.

Skills

Leadership

Coaching

Mentoring

Strategic accounts

Customer Success

Cross-functional

Health of accounts

Education

Bachelor's degree in Business/Marketing or related

Job description

Equifax, Inc. seeks a Manager of Customer Success to lead a small team, serve as the trusted advisor for strategic clients, and optimize the end-to-end customer experience post-sale. You will coordinate with internal teams to resolve issues, drive adoption, and sustain account health.

The role emphasizes coaching, mentoring, and managing enterprise accounts, with a focus on retention and growth opportunities through data-driven insights and industry best practices.