Strategic CSM: AI-Driven Growth & Adoption Leader

Cerebras; Mountain View (CA); On-site; USD 109,000 - 155,000; Full time

Benefits offered by this job

In-office 3+ days per week

Job summary

ThoughtSpot is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S., from onboarding to renewal and expansion. You will partner with Sales, Product, Marketing, Support, and Services to drive measurable value and ROI.

This is a consultative, non-transactional role focused on strategy and outcomes. You will build relationships across organizations, discuss BI ecosystems, and apply AI to scale engagement while traveling as needed.

Qualifications

• 3–5 years in Customer Success, Account Management, or a customer-facing role.
• Build relationships across an organization to drive strategic outcomes, not just renewals.
• Deep understanding of BI and analytics ecosystems to discuss data with a customer's data team.
• Think like a consultant: translate business problems into a clear success plan with outcomes.
• Experience using AI, automation or analytics to drive adoption and health at scale.

Responsibilities

• Own the portfolio with full accountability for adoption, retention and net revenue expansion.
• Serve as a trusted advisor by mapping ThoughtSpot capabilities to customer objectives.
• Develop and execute customer success plans with measurable business outcomes.
• Leverage AI-driven insights to identify risk early and surface expansion opportunities.
• Lead business reviews, enablement sessions and workshops to drive meaningful impact.

Skills

Portfolio ownership

Consultative sales

Relationship building

BI/Analytics knowledge

Python/JavaScript (plus)

Strategic thinking

Communication

Travel willingness

Job description

ThoughtSpot is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S., from onboarding to renewal and expansion. You will partner with Sales, Product, Marketing, Support, and Services to drive measurable value and ROI.

This is a consultative, non-transactional role focused on strategy and outcomes. You will build relationships across organizations, discuss BI ecosystems, and apply AI to scale engagement while traveling as needed.