Strategic CSM for Enterprise AI and Data Platforms

ThoughtSpot; Mountain View, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ThoughtSpot is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S. from onboarding through renewal and expansion.

You’ll partner with Sales, Product, Marketing, Support, and Services to drive measurable business outcomes and ROI for customers. The role emphasizes consultative strategy, not just health-score checks, and requires a mix of relationship-building, strategic thinking, and AI-enabled engagement.

Qualifications

• 3–5 years in Customer Success, Account Management, or a customer-facing role with mid-market or enterprise exposure.
• Ability to translate business outcomes into success plans and strategies.
• Strong communication across technical and executive stakeholders.

Responsibilities

• Own the portfolio with accountability for adoption, retention, and net revenue expansion across mid-market and enterprise accounts.
• Build relationships that tie ThoughtSpot capabilities to customer business objectives.
• Lead development and execution of customer success plans with measurable outcomes.
• Leverage AI-driven insights to identify risk, surface expansion, and personalize engagement.
• Run business reviews, enablement sessions, and workshops to drive meaningful outcomes.

Skills

Customer Success

Account Management

Consultative mindset

Relationship building

AI literacy

Tools

CRM software

Job description

ThoughtSpot is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S. from onboarding through renewal and expansion.

You’ll partner with Sales, Product, Marketing, Support, and Services to drive measurable business outcomes and ROI for customers. The role emphasizes consultative strategy, not just health-score checks, and requires a mix of relationship-building, strategic thinking, and AI-enabled engagement.