Senior Enterprise Customer Success Leader

Few&Far

New York (NY)

On-site

USD 120,000 - 160,000

Full time

4 days ago

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Job summary

Few&Far in New York is seeking a Senior Customer Success Manager to design, launch, and lead our Customer Success function from the ground up. You will own the CS playbook, scalable onboarding, adoption and renewal journeys for enterprise clients.

You will partner with Sales and Product, serve as trusted advisor to executives, and build data-driven health metrics to forecast renewals and growth. This is a rare opportunity to shape customer outcomes and drive long-term growth in a high-growth

Qualifications

5+ years in Customer Success or Enterprise Account Management in SaaS.
Proven track record scaling CS functions with playbooks and processes.
Experience engaging and influencing at the C-suite level.
Excellent written and verbal communication.
Data-driven with a focus on metrics and impact.
Entrepreneurial mindset with comfort in ambiguity.

Responsibilities

Manages internal engagement of existing consultancy partners (Accenture, Deloitte, PwC, EY).
Build repeatable processes for onboarding, adoption, expansion, renewal, and escalation.
Serve as the primary CS lead for the company’s largest enterprise customers.
Partner with Sales and Product to define onboarding plans, success plans, and lifecycle journeys.
Act as trusted advisor to executive stakeholders and drive value conversations.
Create scalable, data-driven health scoring and success metrics to forecast renewals and growth.
Champion customer voice to influence product roadmap and improvements.
Lead QBRs and executive business reviews with strategic clients.