Senior Enterprise Customer Success Lead

Servicenow; Illinois; Hybrid; USD 134,000 - 234,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave

Job summary

Veza, now part of the ServiceNow family, seeks an experienced enterprise account leader to own a portfolio of strategic customers and drive renewal, expansion, and long-term value. You will engage CIOs and CISOs, align security initiatives with business outcomes, and orchestrate cross-functional teams to deliver measurable impact.

Leverage executive relationships and a strategic mindset to guide customers from deployment to durable operational reliance.

Qualifications

• 12+ years managing complex enterprise customers within SaaS or platform organizations.
• Demonstrated ownership of large, multi-threaded accounts with executive visibility.
• Proven experience driving renewals, expansion, and long-term customer value.
• Strong business and financial acumen with the ability to connect adoption to ROI.
• Executive-level communication skills and presence.
• Comfortable operating in ambiguous, high-stakes environments.
• Track record of proactively identifying risk and driving resolution.

Responsibilities

• Own portfolio health, trajectory, and commercial posture for assigned customers.
• Establish clear success criteria and align internal execution accordingly.
• Drive customers from deployment to durable operational reliance.
• Orchestrate the resources required to achieve customer outcomes.
• Treate each customer as a business, balancing advocacy with commercial responsibility.
• Build trusted advisor relationships with CIO, CISO, and senior stakeholders.
• Deliver Executive Business Reviews grounded in measurable business outcomes.
• Align platform capabilities to strategic initiatives such as security posture, regulatory readiness, and operational resilience.
• Guide executive decision-making through insight and credible challenge when necessary.
• Build and govern multi-year Success Plans for every strategic account.
• Translate product capabilities into quantified business impact.
• Ensure customers achieve the outcomes that justified their investment.
• Develop referenceable advocates through demonstrated value.
• Own renewal posture across the portfolio with no late-stage surprises.
• Inspect leading indicators including adoption depth, executive engagement, and realized value.
• Communicate risk early with a clear mitigation strategy and path to resolution.

Skills

Executive-level communication

Strategic account leadership

Renewals & expansions

Cross-functional collaboration

Job description

Veza, now part of the ServiceNow family, seeks an experienced enterprise account leader to own a portfolio of strategic customers and drive renewal, expansion, and long-term value. You will engage CIOs and CISOs, align security initiatives with business outcomes, and orchestrate cross-functional teams to deliver measurable impact.

Leverage executive relationships and a strategic mindset to guide customers from deployment to durable operational reliance.