Strategic Enterprise CSM — Identity Security

ServiceNow; Massachusetts; On-site; USD 134,000 - 234,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Equity (when applicable)

Job summary

Veza is seeking a senior customer success leader to own a portfolio of 8–10 strategic enterprise customers within the ServiceNow family. You will work in a high-touch model, engaging CIOs, CISOs and senior technology leaders to drive renewal and expansion outcomes.

You will build multi-year Success Plans, translate product capabilities into quantified business impact, and maintain renewal predictability while coordinating across Sales, Solutions, and Customer Success.

Qualifications

• 12+ years managing complex enterprise SaaS customers.
• Ownership of large multi-threaded accounts with executive visibility.
• Proven renewals, expansion and long-term value delivery.
• Strong business and financial acumen, ROI linkage.
• Executive-level communication and strategic influence.

Responsibilities

• Own a portfolio of approximately 8-10 strategic enterprise customers with accountability for outcomes.
• Engage CIOs, CISOs and senior technology leadership to align on strategies and renewals.
• Drive renewal predictability, expansion opportunities and referenceable value.
• Coordinate cross-functional teams across Sales, Solutions, and Customer Success.
• Build multi-year Success Plans and translate capabilities into business impact.
• Identify and mitigate risks ahead of renewal cycles to protect long-term value.

Skills

Enterprise SaaS leadership

Executive engagement

Renewals & expansion

Forecasting & risk

Cross-functional leadership

Job description

Veza is seeking a senior customer success leader to own a portfolio of 8–10 strategic enterprise customers within the ServiceNow family. You will work in a high-touch model, engaging CIOs, CISOs and senior technology leaders to drive renewal and expansion outcomes.

You will build multi-year Success Plans, translate product capabilities into quantified business impact, and maintain renewal predictability while coordinating across Sales, Solutions, and Customer Success.