Senior CSM — Enterprise Growth & Equity Options

ServiceNow; Illinois; Hybrid; USD 102,000 - 159,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Flexible time away

Family leave

Job summary

ServiceNow is seeking a Senior Customer Success/Account Manager to partner with initial customers, driving value and strong executive sponsorship. You will translate business needs into practical solutions and collaborate across teams to ensure adoption and growth.

You will manage deployments with large enterprise customers, maintain strategic relationships with senior executives, and travel up to 25% as needed. A Bachelor’s degree is required and commitment to learning and growth is expected.

Qualifications

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience explaining technical solutions, establishing goals, developing opportunities, and building business cases.
• Experience supporting deployments with large enterprise customers.
• Process-focused with strong problem-solving ability.
• Ability to build relationships with senior-level executives and work under pressure.
• Willingness to travel 10–25% of the time.

Responsibilities

• Partner with initial customers to drive product value.
• Develop trusted advisor relationships with executive sponsors to ensure business value.
• Translate business needs and product requirements into new solutions for customers.
• Evolve and iterate on customer onboarding strategy.
• Drive adoption, engagement and growth with internal teams and customers.
• Gather customer feedback and help share the product roadmap.

Skills

Account management

SaaS sales

Executive stakeholder management

Customer onboarding

Travel readiness

Education

Bachelor’s degree

Job description

ServiceNow is seeking a Senior Customer Success/Account Manager to partner with initial customers, driving value and strong executive sponsorship. You will translate business needs into practical solutions and collaborate across teams to ensure adoption and growth.

You will manage deployments with large enterprise customers, maintain strategic relationships with senior executives, and travel up to 25% as needed. A Bachelor’s degree is required and commitment to learning and growth is expected.