Strategic Enterprise Customer Success Lead

Invicti Security; Austin (TX); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Hybrid or remote working

Paid time off

Job summary

Invicti Security is seeking an Enterprise Customer Success Manager to lead all post-sales activities for a portfolio of enterprise accounts. You will renew and expand partnerships, drive product adoption, and act as the voice of the customer across Sales, Product, and Engineering.

You will maintain strong customer relationships, identify churn risks, and guide quarterly business reviews to ensure value realization and customer advocacy.

Qualifications

• 5+ years of SaaS Customer Success or Account Management experience.
• Ability to manage post-sales activities and renewals.
• Experience building relationships with enterprise-level clients.

Responsibilities

• Lead post-sales activities for enterprise customers with strong relationship-building and planning.
• Own renewal and expansion opportunities within a portfolio.
• Drive adoption and value realization to support renewals and advocacy.
• Conduct Quarterly Business Reviews and track churn risks to mitigate issues.
• Collaborate with Sales, Product, Engineering to relay customer feedback.

Skills

Relationship-building

Strategic thinking

Presentation

Time management

Written communication

Willingness to travel

Customer focus

Tools

Salesforce

Job description

Invicti Security is seeking an Enterprise Customer Success Manager to lead all post-sales activities for a portfolio of enterprise accounts. You will renew and expand partnerships, drive product adoption, and act as the voice of the customer across Sales, Product, and Engineering.

You will maintain strong customer relationships, identify churn risks, and guide quarterly business reviews to ensure value realization and customer advocacy.