Senior Enterprise Customer Success Leader

ServiceNow; Massachusetts; Hybrid; USD 102,000 - 159,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a results-driven account leader to partner with our initial customers and drive product value. You will develop trusted advisor relationships with executive sponsors, translate business needs into solutions, and help onboard customers effectively, contributing to adoption, engagement and growth across enterprise deployments.

You will work across teams to gather feedback, share the product roadmap, and influence with strategic insights.

Qualifications

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience.
• Experience supporting deployments with large enterprise customers.
• Process oriented with strong problem-solving ability; seeks smarter ways to achieve goals.
• Experience building internal and external relationships, including with senior-level executives.
• Diplomatic and poised under pressure.
• Voracious appetite to learn and grow.
• Willing to travel 10-25%.

Responsibilities

• You partner with our initial customers to drive product value.
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
• You evolve and iterate on our customer onboarding strategy.
• You work with internal teams and customers to drive adoption, engagement and growth.
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.

Skills

Account management

Sales experience

Implementation

Education

Bachelor's degree

Job description

ServiceNow is seeking a results-driven account leader to partner with our initial customers and drive product value. You will develop trusted advisor relationships with executive sponsors, translate business needs into solutions, and help onboard customers effectively, contributing to adoption, engagement and growth across enterprise deployments.

You will work across teams to gather feedback, share the product roadmap, and influence with strategic insights.