Senior Enterprise Customer Success Account Manager (Remote)

Anatta Design; United States; A distancia; USD 85.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote first organization

Medical, dental, vision, disability, &

Company paid life insurance

Employer 401(k) contributions

Employee assistance program

20 days PTO + holidays

Winter break between Christmas and New

Parental leave

Company events and continuing ed

Descripción de la vacante

Anatta Design is seeking a strategic Customer Success Account Manager to own and grow a portfolio of mid-market and enterprise clients in a fully remote US-based role. You will champion client outcomes, lead governance reviews, and align delivery with business goals.

You will drive retention and expansion by translating client needs into actionable strategies, coordinating with delivery and sales teams, and maintaining strong executive relationships across your accounts.

Formación

• 5–8+ years of experience in Account Management, Customer Success, Client Services, or related roles.
• Demonstrated experience retaining and growing enterprise or mid-market accounts (annual value $1M+).
• Agency/consulting or professional services exposure to digital, tech, data, or cloud delivery.
• Proven commercial instinct: P&L, forecasting, and growth through upsell/cross-sell.
• Strong operational mindset with ability to manage multiple engagements and surface risks early.
• Experience leading QBRs, executive presentations, and strategic client conversations.
• Excellent written and verbal communication for both practitioners and executives.

Responsabilidades

• Serve as the primary contact for a portfolio of mid-market and enterprise accounts through kickoff, renewal, and growth.
• Build deep trust with client stakeholders from day-to-day contacts to C-suite.
• Lead regular check-ins, QBRs, and steering committee calls to reinforce value and set future agendas.
• Translate client goals to internal delivery and leadership teams.
• Drive account growth by identifying upsell and cross-sell opportunities and managing forecast.
• Partner with sales on strategic planning, renewals, and expansion pitches.
• Ensure delivery health visibility, risk tracking, and timely issue resolution.
• Introduce process improvements to increase velocity and client confidence.

Conocimientos

Account Management

Customer Success

Client Services

Sales Collaboration

Herramientas

Jira

HubSpot

Salesforce

Descripción del empleo

Anatta Design is seeking a strategic Customer Success Account Manager to own and grow a portfolio of mid-market and enterprise clients in a fully remote US-based role. You will champion client outcomes, lead governance reviews, and align delivery with business goals.

You will drive retention and expansion by translating client needs into actionable strategies, coordinating with delivery and sales teams, and maintaining strong executive relationships across your accounts.