Strategic Account Lead - Client Success (Remote)

Anatta Design; United States; On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Remote-first

Medical, dental, vision insurance

Employer 401(k) contributions

Employee assistance program

PTO 20 days + holidays

Winter break

Parental leave

Company events & retreats

Education budget

Other location perks

Job summary

Anatta Design is seeking a strategic Customer Success Account Manager to own a portfolio of mid-market and enterprise clients, aligning delivery with business outcomes. You will drive account growth, manage relationships from kickoff to renewal, and collaborate with sales and delivery teams in a fully remote role based in the United States, with travel up to 20% for client visits and key moments.

Candidates bring 5–8+ years in account management or customer success, a proven track record of $1M+

Qualifications

• 5–8+ years in Account Management or Customer Success, with enterprise/mid-market experience.
• Proven track record retaining and growing accounts with annual value of $1M+.
• Experience in agency, consulting, or professional services with digital/tech/cloud delivery.
• Commercial instinct: experience managing P&L, forecasting, and upsell/cross-sell.
• Strong written and verbal communication with both technical and executive stakeholders.
• Comfortable working remotely with high accountability.

Responsibilities

• Own a portfolio of mid-market and enterprise accounts from kickoff through renewal and growth.
• Build trust with client stakeholders up to C-suite through proactive, clear communication.
• Lead regular check-ins, QBRs, and executive steering calls to reinforce value and plan next steps.
• Translate client goals to internal delivery and leadership teams.
• Drive account growth by identifying upsell and cross-sell opportunities and expanding scope.
• Manage account P&L and forecast revenue, margins, and growth targets.
• Collaborate with sales leadership on strategic account planning, renewals, and expansions.
• Monitor project health, risks, budgets, and quality across engagements; escalate when needed.
• Introduce process improvements to increase delivery velocity and client confidence.

Skills

Account Management

Customer Success

Enterprise Growth

QBRs & Exec Presentations

P&L Management

Remote Collaboration

Job description

Anatta Design is seeking a strategic Customer Success Account Manager to own a portfolio of mid-market and enterprise clients, aligning delivery with business outcomes. You will drive account growth, manage relationships from kickoff to renewal, and collaborate with sales and delivery teams in a fully remote role based in the United States, with travel up to 20% for client visits and key moments.

Candidates bring 5–8+ years in account management or customer success, a proven track record of $1M+