Senior Enterprise Customer Engineer — Remote & AI-Enabled

Pendo; United States; Remote; USD 193,000 - 242,000; Full time

Benefits offered by this job

401(k) match

Equity

Flexible time off

Remote work

Job summary

Pendo seeks a Senior Customer Engineer to own strategic Enterprise accounts across acquisition, implementation, adoption, and expansion. You will lead complex deployments, craft tailored demonstrations, and partner with Account Directors to drive customer value.

You’ll build reusable playbooks, coach teammates, and use AI to accelerate content and workflows. This remote role supports a West Coast territory and blends technical execution with business impact.

Qualifications

• 5 to 8 years in a customer-facing technical role.
• Deep hands-on web tech: HTML, CSS, JavaScript, REST APIs.
• Experience managing Enterprise accounts with exec stakeholders.
• Proven ability to solve ambiguous problems with multiple variables.
• Experience using AI tools in daily work and workflow automation.
• Mentoring experience for junior team members.

Responsibilities

• Acquire new customers through pre-sales collaborations and tailored demos.
• Lead onboarding for strategic customers with planning, integrations, and training.
• Identify expansion opportunities across features and business lines.
• Serve as escalation point for complex technical challenges.
• Build playbooks and coach peers to raise team capability.
• Assess account health and drive measurable outcomes.

Skills

Enterprise account management

Strategic advising

Problem solving

AI tooling usage

Mentoring teammates

Tools

HTML

CSS

JavaScript

REST APIs

Job description

Pendo seeks a Senior Customer Engineer to own strategic Enterprise accounts across acquisition, implementation, adoption, and expansion. You will lead complex deployments, craft tailored demonstrations, and partner with Account Directors to drive customer value.

You’ll build reusable playbooks, coach teammates, and use AI to accelerate content and workflows. This remote role supports a West Coast territory and blends technical execution with business impact.