Senior Enterprise Customer Engineer Remote, AI-Driven

Mosaec; San Francisco (CA); Remoto; USD 145.000 - 242.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employer coverage

401(k) match

Equity

Flexible time off

Descrizione del lavoro

Pendo is seeking a Senior Customer Engineer to own strategic Enterprise accounts across onboarding, adoption, and expansion. You’ll lead technical strategy for complex deployments, partner with Account Directors, and drive value realization through repeatable playbooks and coaching across the Customer Engineering team.

This remote role supports a West Coast territory, leveraging AI tools to accelerate content creation and workflow improvements.

Competenze

• 5–8 years in a customer-facing technical role (Sales Eng, Solutions Eng, TAM, Customer Eng, or similar).
• Deep hands-on web tech experience (HTML, CSS, JavaScript, REST APIs).
• Experience managing strategic Enterprise accounts with exec stakeholders.

Mansioni

• Lead pre-sales and post-sales engagements for strategic Enterprise customers.
• Own onboarding/implementation and ensure value realization for customers.
• Identify expansion opportunities and partner with Account Directors to drive retention and ROI.
• Serve as escalation point for complex technical challenges and coach peers to raise team capability.

Conoscenze

Customer-facing tech role

Web technologies (HTML, CSS, JS, REST)

Enterprise account management

AI tools usage

Mentoring others

Descrizione del lavoro

Pendo is seeking a Senior Customer Engineer to own strategic Enterprise accounts across onboarding, adoption, and expansion. You’ll lead technical strategy for complex deployments, partner with Account Directors, and drive value realization through repeatable playbooks and coaching across the Customer Engineering team.

This remote role supports a West Coast territory, leveraging AI tools to accelerate content creation and workflow improvements.