Senior Enterprise Customer Engineer — Pre & Post-Sales

Pendo; EE. UU.; A distancia; USD 193.000 - 242.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Equity

Flexible time off

Remote-friendly benefits

Descripción de la vacante

Pendo, a fast-growing software company, is seeking a Senior Customer Engineer who will own strategic Enterprise accounts across acquisition, implementation, adoption, and expansion. You will lead technical strategy for complex deployments and partner with account teams to drive retention and value.

The role is remote, supporting a West Coast territory, focusing on onboarding, playbooks, and AI-enabled workflows to scale the Customer Engineering function and deliver measurable customer outcomes.

Formación

• 5-8 years in a customer-facing technical role such as Sales Engineering, Solutions Engineering, or similar.
• Hands-on web tech experience (HTML/CSS/JS/REST) for complex front-end deployments.
• Experience managing strategic Enterprise accounts with exec-level stakeholders.
• Ability to solve ambiguous problems with multiple variables and tradeoffs.
• Connects technical work to business outcomes like retention and ROI.
• Uses AI tools in research, content creation or workflow automation.
• Mentors or coaches more junior technical team members.

Responsabilidades

• Acquire new customers and support pre-sales with tailored demos.
• Lead onboarding for strategic customers including integrations and training.
• Identify expansion opportunities and drive value realization.
• Serve as escalation point for complex technical challenges.
• Build playbooks, document fixes, and coach peers.

Conocimientos

5-8 years customer-facing tech

Web tech stack: HTML/CSS/JS/REST

Enterprise account management

Ambiguity/problem solving

Tech-to-business outcomes

AI tools in daily work

Mentoring junior engineers

Descripción del empleo

Pendo, a fast-growing software company, is seeking a Senior Customer Engineer who will own strategic Enterprise accounts across acquisition, implementation, adoption, and expansion. You will lead technical strategy for complex deployments and partner with account teams to drive retention and value.

The role is remote, supporting a West Coast territory, focusing on onboarding, playbooks, and AI-enabled workflows to scale the Customer Engineering function and deliver measurable customer outcomes.