Senior Customer Engineer - Pre & Post-Sales (Remote)

Remote; San Francisco (CA); Remote; USD 193,000 - 242,000; Full time

Benefits offered by this job

Remote work

Competitive benefits

Job summary

Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. Senior Customer Engineer owns strategic Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation, leading complex deployments and translating technical work into business value.

This is a remote role supporting an East Coast territory. You will build playbooks, coach peers, and use AI tools to accelerate content creation and workflow improvements, becoming a

Qualifications

• 5–8 years in a customer-facing technical role.
• Experience with web technologies including HTML, CSS, JavaScript, and REST APIs.
• Proven experience managing strategic Enterprise accounts with executive stakeholders.
• Ability to solve ambiguous problems with multiple variables and tradeoffs.

Responsibilities

• Lead pre-sales demos and technical evaluations.
• Oversee onboarding for strategic customers, including planning, implementation and training.
• Identify opportunities to expand adoption and tie technical work to business outcomes.
• Serve as escalation point for complex technical challenges.

Skills

Customer-facing role

Enterprise accounts

Front-end web tech

AI tools usage

Mentoring

Tools

CRM tools

Collaboration tools

Job description

Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. Senior Customer Engineer owns strategic Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation, leading complex deployments and translating technical work into business value.

This is a remote role supporting an East Coast territory. You will build playbooks, coach peers, and use AI tools to accelerate content creation and workflow improvements, becoming a