Senior Customer Engineer - AI-Driven Pre-Sales & Onboarding

Pendo; United States; Remote; USD 193,000 - 242,000; Full time

Benefits offered by this job

Employer benefits

401(k) match

Equity

Flexible time off

Job summary

Pendo is seeking a proactive customer-facing professional to drive growth with strategic customers in the United States. You will partner with Account Directors on pre-sales motions to acquire and expand customers, while leading onboarding including planning, implementation, integrations, and training.

Ideal candidates have 5-8 years in technical customer-facing roles and hands-on experience with web technologies, and you are genuinely AI-curious, using AI tools to accelerate work and identify

Qualifications

• 5-8 years in customer-facing technical roles and deep hands-on experience with web technologies.
• You're AI-curious and use AI tools to accelerate your work.
• You're a builder, not a maintainer, energized by defining new paths.

Responsibilities

• Partner with Account Directors on pre-sales motions for new customer acquisition and expansion.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify expansion opportunities across underutilized features and untapped products.

Skills

Pre-sales collaboration

Onboarding leadership

Opportunity identification

Web technologies

AI tools

Tools

APIs

Integrations

Job description

Pendo is seeking a proactive customer-facing professional to drive growth with strategic customers in the United States. You will partner with Account Directors on pre-sales motions to acquire and expand customers, while leading onboarding including planning, implementation, integrations, and training.

Ideal candidates have 5-8 years in technical customer-facing roles and hands-on experience with web technologies, and you are genuinely AI-curious, using AI tools to accelerate work and identify