Senior Customer Engineer: Enterprise Pre & Post‑Sales

Pendo; Raleigh (NC); A distancia; USD 193.000 - 242.000; Jornada completa

Descripción de la vacante

Pendo is seeking a Senior Customer Engineer to own strategic Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments and partner with account teams to drive retention and value realization.

This remote role covers an East Coast territory, with a focus on AI-driven content creation, playbooks, and scalable workflows to elevate the broader Customer Engineering team.

Formación

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Responsabilidades

• New customer acquisition and selling: partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business.
• Complex implementations and value realization: lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Adoption, expansion, and growth: identify opportunities to expand adoption across features, products, and lines of business.
• Technical escalation: serve as escalation point for complex technical challenges raised by other Customer Engineers.
• Team capability building: build playbooks, document fixes, coach peers, and improve workflows across the team.
• Early account impact: assess account health, risks, stakeholder relationships, and high-priority problems to solve.
• Quarterly business outcomes: drive measurable improvement in health, retention, expansion, and technical resolution across strategic accounts.

Conocimientos

HTML

CSS

JavaScript

REST APIs

Enterprise account mgmt

AI tools usage

Mentoring / coaching

Herramientas

AI tools

Descripción del empleo

Pendo is seeking a Senior Customer Engineer to own strategic Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments and partner with account teams to drive retention and value realization.

This remote role covers an East Coast territory, with a focus on AI-driven content creation, playbooks, and scalable workflows to elevate the broader Customer Engineering team.